Intake Solutions
OF AMERICA
After-hours legal answering service that runs the full intake.
Last year, 51% of the intakes that reached our center came in when firms were closed. Most services answering those calls take a name and a number. We run the whole intake, and if the caller's ready we get the retainer signed before they hang up.
Talk to us →The 9pm caller is deciding right then.
Someone calling a law firm at night has usually just had the worst day of their year. They won't be comparing firms in the morning. They're working down the search results until somebody picks up.
A message tells you they called. That's useful at 10am on a Tuesday when your team rings back within the hour, and close to useless on a Saturday night.
At 2am our Engagement Specialists run the same intake interview they run at 2pm, against the criteria your firm set, and sign the case when the caller is ready.
Cover the hours you're actually losing.
Hand us every hour your office is closed and nothing rings out. The reporting covers the whole gap instead of a slice of it, and every caller gets the same treatment whatever time they ring.
Firms that start narrower almost always widen once they see what those hours were worth. Many add daytime overflow on top, so their own lines never send anyone to voicemail either.
You draw that line, and you can move it whenever your own staffing changes.
The same intake, whatever the hour.
We don't run a shorter script overnight. Every caller gets the legal intake interview your firm approved, written up to the standard you set, and it lands in the case management system you already use.
Every Engagement Specialist is based in the United States, and we answer in English and Spanish.
Find out what the night shift is worth.
Nobody can tell you what they missed, because a call that rings out leaves nothing behind. Once we're picking those up, they stop being a guess and start being a line in your reporting.
You get volume by hour and by day, plus want-to-sign rates by source. That's enough to judge whether the coverage paid for itself, and whether it's worth widening.
Frequently asked questions.
Is this an answering service?
No. An answering service is finished once it has taken your caller's name and passed it along. Our specialists keep going. They run your intake questions, work out whether it's a matter you'd take, and get the retainer signed if the caller is ready.
Which hours can we hand over?
Any of them. We're staffed around the clock, holidays included, and you decide how much of that you actually want.
Can we use you for nights and weekends only?
Yes. Calls come to us on the schedule you set and stay with your own team the rest of the week. You can widen that window later without changing anything else.
What about overflow during business hours?
That works too. When your own lines are tied up, the calls that would have rung out come to us instead.
Do you cover Spanish-speaking callers after hours?
Yes. Bilingual Engagement Specialists are staffed on the same schedule as everyone else, so a Spanish speaker calling at night is interviewed in Spanish.
Tell us what happens to your calls after 5pm today. We'll tell you what it's costing you.
Get in touch →Or call (866) 400-1500. Someone picks up.