Intake Solutions
OF AMERICA
Personal injury intake services for firms that compete on speed.
Our center handled more than 60,000 personal injury intakes last year, roughly 40,000 of them auto accident claims. Personal injury is the largest share of the work we do, and these are the callers least willing to wait.
Talk to us →The first firm to answer well usually keeps the case.
By the time an injured caller reaches you, they have already seen the billboard, the television spot and several sponsored results. The firm that answers with competence is usually the one they retain, and a large share of those calls arrive outside office hours.
The details that matter are perishable. Where the vehicles came to rest, which adjuster has already made contact, whether anyone was treated at an emergency room. A week later, much of it is gone.
Our specialists capture those details on the first call, measure the matter against your criteria, and secure the case before the caller hangs up.
The claims we hear most.
Auto and trucking collisions account for most of the volume. Premises liability, medical malpractice, product liability, nursing home neglect, animal bites, drug injury and birth injury follow.
We cover claim types outside that list too. Specialists train on yours before they answer a call for your firm.
Screened against your own criteria.
Statute, venue, treatment, coverage, prior representation. You tell us what disqualifies a caller and we'll ask it the way your own team would. Nothing goes live until you have approved the legal intake dialogue we will be working from.
The finished file lands in your case management system with the facts written down while they were fresh.
See which campaigns return the spend.
Advertising in this practice area carries real cost, and most reporting around it stops at call volume. A source can generate constant activity and still produce very few matters you would accept.
The intake and the outcome sit in one record, so conversion can be read campaign by campaign and vendor by vendor. Those rates are what should decide where the budget goes next quarter.
Frequently asked questions.
Can you sign personal injury cases on the call?
A qualified specialist takes the retainer on that same call. Firms that prefer to sign in house receive a qualified lead and a completed file instead.
How much personal injury work do you handle?
More than 60,000 came through our center in the last twelve months. Auto accident claims accounted for about two thirds of that.
Do you turn away claims that don't qualify?
We apply the criteria you set. Callers who fall outside them are handled according to your instructions, and the record documents why each matter was declined.
Can you work our existing lead vendors?
Yes. Calls, web forms and chats route to us from any source, and results are reported by vendor so you can see which ones justify their cost.
What if the caller only speaks Spanish?
A bilingual specialist takes the interview in Spanish. Firms with significant Spanish-language advertising can request a separate Spanish number when the account is set up.
Who answers a personal injury call?
An Engagement Specialist based in the United States, who has trained in person on your criteria before taking a single call for your firm.
Send us your intake criteria and we'll tell you exactly how we'd screen against them.
Get in touch →Or call (866) 400-1500. Someone picks up.