Intake Solutions
OF AMERICA
Spanish-speaking legal intake, answered the first time they call.
You're already paying for Spanish-speaking leads, whether or not your intake desk can take them. What happens on that call decides whether the money was worth spending.
Talk to us →Bilingual legal intake, across the schedule.
We hire bilingual Engagement Specialists and staff them across the schedule. A Spanish-speaking caller gets the full intake interview in Spanish, screened against the criteria your firm set and documented to the same standard as every other file you get from us. Spanish web forms and chats reach the same specialists.
For a lot of services, Spanish is something they offer during business hours. We treat it as part of how the schedule gets built, and we confirm the coverage your firm needs before you send us a single call.
Your own Spanish number, on request.
Ask for a dedicated Spanish line during onboarding and we'll route it straight to a bilingual specialist. Put it on the radio spot, the billboard, the Spanish landing page, the paid search ad. Your caller dials it and gets a person who speaks their language.
See what your Spanish advertising actually produced.
A dedicated line reports on its own. Spanish-language volume stops being a share of your totals you have to guess at, and becomes a number you can put next to what you spent. You see what came in, what qualified, and what got signed.
Firms without a dedicated line still get every Spanish intake handled the same way. They just can't separate the reporting.
If your intake team is English-only, this is your widest gap.
A firm advertising in Spanish with an English-only intake desk is paying full price for leads it can only half serve. Every Spanish caller becomes a callback, and by the time that call goes out the caller has often moved on.
We handle legal intake for firms in all 50 states, from single-attorney practices to firms licensed across several.
Frequently asked questions.
Do you take intake in Spanish, or just answer in Spanish?
We run the whole intake in Spanish. A bilingual specialist conducts the interview, gathers the facts of the matter, and qualifies the lead against the criteria your firm set.
Is Spanish coverage an extra charge?
No. Spanish is included in the service.
Can we get our own Spanish phone number?
Yes. Request a dedicated Spanish line during onboarding. It routes to a bilingual specialist and reports separately from your main number.
What hours is Spanish coverage available?
Bilingual specialists are part of our regular staffing rather than a business-hours add-on. We confirm the coverage your firm needs during onboarding.
Do you handle Spanish web forms and chat, or only calls?
Calls, web forms, and chats in Spanish all reach the same bilingual specialists.
Where are your specialists based?
All of our bilingual Engagement Specialists are located in the United States.
How many of your callers speak Spanish, and what happens to them now? We'll show you what you could be signing instead.
Get in touch →Or call (866) 400-1500. Someone picks up.