Intake Solutions
OF AMERICA
Every lead answered. Every case signed.
Legal intake services for law firms, staffed around the clock by specialists who screen, qualify, and sign cases. Just over half of the intakes that came through our center last year arrived outside business hours. At most firms, those callers get voicemail.
Talk to us →Your intake, run the way you run it.
Calls, web forms, and chats all route to an Engagement Specialist, who runs the interview and records what happened in the caller's own words.
Every account runs on a dialogue built from the way your firm screens matters, so a caller gets asked what your own intake team would ask and the matter gets measured against your criteria.
When the caller is ready, a qualified specialist executes the retainer before the call ends. Your team opens a finished intake in the system they already use, with the case already secured.
Cover every hour. Screen every caller.
Hand us the full week and no call waits until morning. Every caller gets the same intake interview, asked the same way and documented to the same standard you set, whether they reach you at 10am on a Tuesday or 2am on a Sunday. Your reporting covers all of your demand, not just the part that arrived during office hours.
Firms that aren't ready for 24/7 coverage start with the hours they're losing, usually after hours and weekends, or overflow when their own lines are already full. Most widen the window once the numbers show what those hours were worth.
Your Spanish-speaking callers get a Spanish-speaking specialist.
Not a callback, and not a hold queue. We hire bilingual Engagement Specialists and staff them across the schedule, so a Spanish-speaking caller is interviewed and qualified in Spanish at three in the afternoon or three in the morning.
If you advertise in a market with a large Spanish-speaking population and your own staff is English-only, this is the widest gap in your intake coverage. It's also the cheapest one to close.
Know which lead sources pay for themselves.
Most firms know what they spend on marketing and how many calls came in. Connecting the two is where it falls apart. Activity reports stop at the call, so a source that delivers volume looks the same on paper as a source that delivers clients.
We close that gap, because the intake record and the outcome sit in the same place. You get the operational numbers, and you get want-to-sign rates by source, broken out by campaign and by vendor. That's a direct read on which marketing dollars are coming back to you.
Any practice area, any firm size.
We handle intake for firms of every kind and size. Our roster runs from single-attorney practices to firms licensed across several states, covering auto accident and premises liability, workers' compensation, medical malpractice, Social Security disability, nursing home neglect, criminal defense, family law, and more. Specialists train on your case types and your qualification standards before they take a call for you, whether or not we've worked that area before.
Live in weeks, not quarters.
Onboarding starts with your criteria. We ask which case types you take, what disqualifies a caller, what gets asked and in what order, and what has to be on the record before a file is worth a lawyer's time. Your answers become the intake dialogue, and you sign off on it before a single call routes to us.
The technical setup is small. We need a number to answer and somewhere to send finished intakes. From there, calls come to us on your schedule, completed intakes land where your team already works, and the reporting starts the first week.
Outsourcing legal intake doesn't have to be all or nothing on day one. Plenty of firms run us alongside their own team, and the ones who hand over intake entirely got there a shift at a time.
Frequently asked questions.
What is a legal intake service?
A legal intake service answers inbound inquiries for a law firm, interviews the caller, gathers the facts of the matter, and qualifies the lead against the firm's criteria. A message-taking answering service stops at recording who called and why.
How is this different from a legal answering service?
An answering service succeeds when the call gets picked up and the message gets relayed. Our standard is whether the matter was screened correctly, documented well enough for a lawyer to act on, and signed when the caller was ready.
Can you sign cases, or only qualify them?
Our qualified specialists sign and secure the case during the intake call, while the caller is still on the phone. If your firm would rather handle signing in house, we qualify the lead and hand over the completed intake.
What hours do you cover?
Every hour of every day, holidays included. You choose which of those hours route to us, and you can change it as your own staffing changes.
Do you handle Spanish-speaking callers?
Yes. We staff bilingual Engagement Specialists across the schedule, so a Spanish speaker gets interviewed in Spanish at any hour of the day.
Where are your specialists based?
All of our Engagement Specialists are located in the United States.
Will it work with our case management system?
Completed intakes are delivered into the case management system your firm already uses, so your team works the file where they already work everything else.
Tell us what your firm practices and where intake is leaking. We'll tell you whether we're a fit.
Get in touch →Or call (866) 400-1500. Someone picks up.